Last updated: 30 October 2026
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Because our products are sealed research compounds whose integrity can't be verified once they leave our control, we do not offer refunds or exchanges for change of mind once an order has been dispatched. If you change your mind before dispatch, contact us and we'll cancel the order and refund anything you've paid.
If your order arrives damaged, faulty, not as described, or you received the wrong item, please contact us as soon as possible (ideally within 7 days of delivery) at citysuppsau@gmail.com with:
Once we've confirmed the problem, we will offer a replacement or a refund. Where the problem is a major failure, you choose which you'd prefer. We cover the cost of returning or replacing items that are faulty, damaged or incorrect.
Approved refunds are made to your original payment method, usually within 5–10 business days. Processing times can vary by bank or payment provider.
For any return or refund question, email citysuppsau@gmail.com.